UPDATED COVID TERMS AND CONDITIONS
Once Ecosouth Safaris have confirmed to you that your required dates are available, you will be required to lay down a refundable deposit of 20% of the total of the tour cost, per person, via bank transfer, within 7 days in order to confirm the reservation.
It is the clients responsibility to inform and instruct their banking institution that the net invoice amount must equal the funds clearing into the Ecosouth Safaris bank account and that all the bank charges are for the clients bank account.
NEW COVID CANCELLATION AND REFUND POLICY VALID UNTIL FURTHER NOTICE
All new bookings made and confirmed after the 1st March 2020 are subject to the below new booking terms:
1.Deposits– A 20% deposit applies to all new bookings as per the current Standard Terms& Conditions. This deposit is refundable you cancel due to COVID-19 related travel restrictions* or COVID-19 related illness*.
2.Cancellations– All new bookings may be deferred (as per below) or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19related illness*.
3.Deferring Travel– We will allow deferment for one-year from the original travel dates at no extra cost (subject to increases in seasonal rate differences) should clients feel uncomfortable about the travel environment. We request all deferments to be confirmed in writing latest 30days prior to arrival
COVID- 19 related travel restrictions & illness refer to;
•Travel restrictions imposed for any duration of the travel dates in the country of origin, transit or destination.
•The World Health Organisation (WHO) not revising their pandemic status before the start of travel.
•Enforced quarantine periods on arrival in country of origin or destination.
•Being prevented from boarding a flight or entering Botswana/Namibia on account of health screening results.
•A guest testing positive for Coronavirus up to 30 days prior to travel.
•A guest coming into contact with a person who tested positive for Coronavirus seven days before travel.
Please be advised that any third party bookings (excluding Safari Air) are subject to their own separate terms.
None of the above negates the requirement for guests to hold comprehensive travel insurance.
All tours organised by Ecosouth Safaris involve local incoming ground handlers and they reserve the right to change and readjust the tour schedule, transportation, hotel accommodation and services indicated in the package in the event of unforeseen circumstances.
Lodges, hotels and third party operators used by Ecosouth Safaris may require that you sign an indemnity form before going on any form of excursion.
Tour itineraries and prices are subject to change without prior notice to you, although Ecosouth Safaris will do everything in their power to prevent such changes, or to give you ample prior notice in the event of said changes.
We reserve the right to adjust the tour prices at any time due to factors such as fluctuating exchange rates or increases in the costs of any portions of your tour.
Ecosouth Safaris do everything in their power to absorb any increases in airport taxes, fuel surcharges or other related airline charge increases yet we do reserve the right to add these as a supplement to the stated tour price.
South African countries often impose increases in VISA fees, VAT tax or service charges without any given notice. We cannot be held responsible for sudden and unforeseen increases in government imposed fees or taxes and you will be required to pay these directly should these costs arise.
International travellers should note that Ecosouth Safaris is a South African based tour operator. Any regional African scheduled airline tickets that are included in our tours are issued directly by the particular airline concerned, and Ecosouth Safaris act only as ticket providers. Ecosouth Safaris does not include or organise any international flight tickets from or to overseas destinations.
Ecosouth Safaris acts in the capacity of a tour operator only for clients in making all their tour arrangements. All coupons, receipts and tickets issued by Ecosouth Safaris are subject to the terms and conditions stipulated and laid down by the suppliers.
Ecosouth Safaris shall be exempt from any liability for loss, damage to property, accidents, delays, irregularities or other occurrences beyond its control.
Should there be any change in the arrival and/or departure time and the entry and/or exit transportation used by the tour, Ecosouth Safaris shall not be held responsible for the loss caused thereof.
All of our clients are advised to take out comprehensive medical insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment. We strongly recommend that you purchase medical insurance prior to commencing your trip. Please feel free to request details on medical insurance from your travel consultant at Ecosouth Safaris.
Flights and Payment
Please note that in the event of flights being booked and secured by Ecosouth Safaris on behalf of the client, payment is required by bank transfer. In addition to this, when booking flights with Ecosouth Safaris, we require a copy of all the passengers passports. Airlines require the full names of passengers as printed on the passports and they will not accept changes once tickets are issued. This is a security procedure that ensures there are no discrepancies. Ecosouth Safaris accepts no responsibility for incorrect passport numbers or incorrect spelling of full names. Please ensure and double check that you provide accurate information to your consultant at Ecosouth Safaris.
Passports and Children
Please be aware that anyone travelling to Southern Africa must have two consecutive blank pages in their passport which lie side by side when the passport is open (i.e. a left and a right hand page). Passengers travelling to Southern Africa with passports which do not comply with these basic requirements will either be stopped from boarding the aircraft or risk deportation on arrival in Southern Africa. In addition, a parent travelling with children, without the other parent, will need a letter of consent from the absent parent. The letter of consent must be officially certified by the police.
Ecosouth Safaris shall treat all personal information you give to us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal processes.
When you forward personal information including your name, e-mail address and mailing address to us, Ecosouth Safaris will never make this information available to third parties neither will we ever sell it to third parties for any reasons whatsoever.
Ecosouth Safaris act herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.